Acrobat Elephant

Thank you for shopping at Mamify Store! We understand that you want your order quickly, and we make every effort to process and ship your items as fast as possible.

Our standard shipping method typically delivers orders within 5-10 business days. Depending on your delivery location, your order may arrive sooner or slightly later, but it will never exceed 15 business days.

We also offer international shipping to many countries worldwide. Delivery times and rates may vary based on the destination. Please contact us for detailed information about international shipping.

While we strive to ship your order promptly, please note we cannot be held responsible for delays caused by carriers or unforeseen circumstances outside our control.

Thank you again for choosing Mamify Store. We hope you enjoy your purchase!

RETURNS

Mamify Store only accepts returns of new products, without any kind of damage or signs of use, within a maximum of 14 (fourteen) days after receiving the order.
To proceed with the return you must contact us via email. This email should contain the order number and reference of the product you want to return. Once the return is confirmed by our team, you should send the article to the address indicated, within a maximum of 14 (fourteen) days.

The articles for exchange or return should be sent directly to us.

We do not accept returns of the following items: personalised items.

If we receive returns that do not meet the above conditions, the customer will not be entitled to any refund.


ORDER CANCELLATION

It is only possible to cancel an order if it is in pending status, which means that it has not yet been packaged and has not left our warehouses. Contact our customer support for the cancellation of the order.


EXCHANGES OF PRODUCTS

Exchanges of products are accepted. However, these requests are subject to previous stock confirmation. To exchange an item, please contact our customer service.



REFUND METHODS AND DEADLINES

Mamify Store will do its best to reimburse the customer within a maximum of 30 (thirty) days from the date of arrival of the return.

In the case of cancelled orders (paid orders that have not yet been sent), the maximum deadline for reimbursement is 14 (fourteen) days.

The refund will be made as follows:

- Store Credit
- Store Voucher

REFUND OF SHIPPING COSTS
The shipping costs of the shipment and the order return will be supported by the customer.

Mamify Store cannot be held responsible at any time if customers do not receive their parcel because they have given the wrong address, without correctly indicating the street name, house number, plot and/or floor, postcode and country.

Unfortunately, many customers do not indicate their address correctly.

Our top priority is for our customers to receive their order as quickly as possible.